TERMS AND CONDITIONS (COMPANY AND CLIENT)
1. This agreement will only be effective if signed by both the company and the client
2.1 The client must sign and return to the company the standing order mandate authorising payment as
specified on the agreement. The payment will be made by the clients’ bank monthly in advance. Such
payments will continue until this agreement is terminated.
2.2 The client is responsible for payments to any cleaner used by the client at the agreed hourly rate
shown on the agreement (subject to increases due to clause 4.2).
2.3 The first months management fee is included within the initial payment. The initial payment specified
on the agreement should be paid by cheque prior to any work commencing.
3. STANDING ORDER MANDATE
3.1 The company will not forward the standing order mandate to the clients bank until a cleaner has been
allocated and payment will commence one month after the first clean.
3.2 The client is responsible for the cancellation of their standing order mandate on termination of this
agreement. If the client fails to do this the company will charge an administration fee of £18.50.
4. CLIENT OBLIGATIONS
4.1 The client is responsible for weekly payment to the cleaner and should agree a mutual arrangement
4.2 The cleaners on the company register will be due a % increase in wage in line with any % increase in
the minimum wage. The client will be responsible for implementing this.
4.3 The client is to provide cleaning materials and the use of a working vacuum cleaner and iron (if
4.4 To meet with the cleaner prior to commencement of the service and give full instruction to the cleaner
and point out any items requiring special care.
4.5 To advise the company of any change in day of the week or hours required for cleaning within the
package agreed overleaf, to enable the company to make the necessary changes to the register.
5.1 We are fully insured for public liability and employer’s liability for up to a maximum of two million
pounds. Please note, in order to keep our charges at a very competitive rate, our insurance is subject
to an excess of £250 on all claims, for which you would be responsible. The insurance cover is
offered to provide peace of mind in the event of any major incidents or damage.
5.2 The insurance policy is subject to a number of further terms and conditions and further details are
available from the company on request.
6. EXCLUSION OF LIABILITY
6.1 The company hereby accepts liability in the event of death or injury to any person arising out of
negligence of the company or its agents or employees.
6.2 Neither the company or the cleaner will accept liability for bleach products or bleach based products
including toilet duck used by the cleaner. Instructions to use these products are at the clients own risk.
7.1 Either party can terminate this agreement only by giving one months notice in writing
7.2 For a period of twelve months following termination of this agreement the client will not employ the
services of any cleaner who has been introduced as a cleaner by the company to the client. Should the
client employ the services of a cleaner introduced by the company without paying the service charge,
the company will charge a fee equal to twelve months service charge as shown on the agreement.
7.3 Should the company fail to provide a cleaner within the first four weeks of the agreement, the client
may request termination of the agreement and a refund of the initial payment .
7.4 Should the client cancel this agreement during the first eight weeks the initial payments will not be
refunded unless the company is proven to be in serious breach, in which case the client may be
entitled to a proportionate refund. BACK TO TOP
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Head Office for all administration: St Andrews Castle, 33 St Andrews Street South, Bury St Edmunds, IP33 3PH
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